August 5, 2025
When medical providers start having funding issues, the level of responsiveness decreases. I have several current providers, so I have been able to compare and contrast the difference between them over the years.
The provider I have had the longest is also one of the biggest ones in my area. I am happy with the services they provide because I am able to get appointments quickly, get in and out of their offices in a minimal of time with short waits. I am very happy with them. The other day, when I was checking out after a doctor's appointment, I saw that their office had many staff people answering phones, assisting people checking out, and getting ready to take vitals and make notes during patient encounters. It is impressive.
Another provider I have seems to have been going downhill organizationally in the last year or two. I will leave them because it is difficult to speak with people at their offices. I usually have to leave voice mails that are not returned. Refill requests take longer than they should to be processed. Once, I was a few minutes late to an appointment and a receptionist rescheduled me. Unlike the other office I visit which is busy and is fully staffed, but provides excellent care, there was no one waiting and it was quiet. When I told my provider about it at the next appointment, she said the receptionist should not have done that.
My third provider is through telehealth. This is the best way to do medicine for things where the doctor is not physically doing things to my body. This has always worked out well for me because they can monitor what the first provider charts and look at my test results from a local lab.
I feel sad about the second provider where it seems like the organization is breaking down. I like my provider, but I am losing faith because easy things like refilling scripts takes more time than it should. My other two providers fill them right away with either a click through an app or when the pharmacy sends a request.
I suspect it has to do with funding. I private pay for my telehealth care. My insurance covers the other two providers. The first is a huge organization. The second is a small group.
I sent a message to my primary provider advising about the delayed prescriptions from the second. The scripts have been in my chart for years. I asked if she could handle controlling those since they are pretty easy, in my opinion as a lay person. I expect to receive a reply shortly. I hope I hear back from the second provider office, but I would not be surprised if I never do. It makes me sad.
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